Product Warranty
1-Year Product Warranty
1-Year Limited Warranty
KOALA MAGIC BOT, KOALA BREEZE, and KOALA Risetime Umbrella include a 1-year limited warranty for confirmed defects in manufacture, materials, or workmanship under normal intended use and the conditions on this page.
Warranty at a glance
1-Year Warranty
Starts from the eligible purchase or delivery date shown by verifiable proof of purchase.
Manufacturing Defects
The team must inspect and confirm a defect in materials or workmanship under normal use.
Eligible Channels
Products from a KOALA Official Store or authorized reseller with valid purchase proof.
Inspection Required
The applicable resolution depends on inspection and the after-sales policy in effect at that time.
Product-Specific Coverage
Terms by product type
The smart camera, fan, and umbrella have different operating conditions. Review covered defects, product-specific exclusions, and the common exclusions below.
Defects that may be covered
- Camera, movement system, controls, connectors, or internal hardware failure caused by a manufacturing defect
- A documented hardware function failing because of defective materials or workmanship
Product-specific exclusions
- Pet bites, scratches, collisions, or drops
- Wi-Fi, internet, app, operating system, account, or third-party service issues
- Outdoor use, liquids, high humidity, or unsuitable environments
- Image or connection performance affected by network conditions, settings, or the environment
Defects that may be covered
- Motor, controls, display, light, or charging hardware failure caused by a manufacturing defect
- Internal component failure caused by defective materials or workmanship
Product-specific exclusions
- Foreign objects obstructing the blades or airflow
- Drops, impacts, liquids, heat, or use with an unsuitable power adapter
- Natural battery capacity reduction caused by age and charging cycles
- Noise or airflow changes caused by dust, obstruction, or normal wear
Defects that may be covered
- Frame, shaft, opening or closing mechanism, handle, or charging system failure caused by a manufacturing defect
- A documented component failing because of defective materials or workmanship
Product-specific exclusions
- Canopy tears, punctures, stains, or damage from sharp objects
- Frame damage or inversion caused by strong wind, pulling, twisting, impact, or misuse
- Rust, odor, mold, or damage caused by storing the umbrella while wet
- Electronic damage caused by immersion, water entering the charging port, or use outside documented conditions
Common Rules
Important common terms
Eligibility and resolution depend on purchase proof, product condition, and the inspection result.
Eligible purchase channels
Purchase from a KOALA Official Store or authorized reseller with verifiable proof of purchase.
Return shipping cost
When return inspection is required, the customer pays the cost of sending the product back according to the team’s instructions.
Replacement warranty period
A replacement remains covered for the remaining period of the original warranty; it does not start a new warranty period.
Exclusions
Common exclusions
- Accidental damage, drops, impact, crushing, liquids, fire, or extreme external heat
- Misuse, use outside the product purpose, or failure to follow product instructions and warnings
- Unauthorized disassembly, modification, or third-party repair
- Scratches, fading, normal wear, or natural degradation that is not a manufacturing defect
- Issues caused by third-party devices, apps, software, networks, adapters, cables, or accessories
- Products outside the warranty period or claims without evidence required to verify eligibility
Warranty Claim
How to request support
Do not return a product before receiving instructions, so the team can first assess the case and provide the correct return details.
- 1
Prepare proof of purchase
Use an order number or proof from an Official Store or authorized reseller.
- 2
Identify the model and issue
Describe the symptoms, the steps involved, and the environment or connected equipment.
- 3
Provide photos or video
Include evidence that helps the team assess the issue where appropriate.
- 4
Wait for return instructions
Testing or return inspection may be required. The customer pays the cost of sending the product back.
- 5
Proceed based on inspection
If coverage is confirmed, the team will act under the after-sales policy in effect at that time.
FAQ
1-year warranty questions
Which products are covered by this 1-year warranty?
This policy applies to KOALA MAGIC BOT, KOALA BREEZE, and KOALA Risetime Umbrella.
When does the warranty period start?
It starts from the eligible purchase or delivery date verified by valid proof of purchase.
Which purchase channels are eligible?
Products must be bought from a KOALA Official Store or authorized reseller with verifiable purchase proof.
Are drops, liquid damage, or strong-wind damage covered?
No. Accidental, environmental, or use-related damage is not a manufacturing defect and is not covered.
Does a Wi-Fi, app, or charging issue mean the product is defective?
Not necessarily. The network, host device, adapter, cable, and settings must be checked before confirming a hardware defect.
Does the warranty cover lost data, images, or files?
No. Back up important data. The product warranty is not data or network-service insurance.
Must I return the product, and who pays shipping?
A return may be required. Wait for instructions before sending it. The customer pays the cost of sending the product back for inspection.
How long is a replacement product covered?
A replacement remains covered for the remaining period of the original product warranty.
Is a marketplace return the same as the KOALA warranty?
No. Returns or refunds follow the marketplace process, while KOALA warranty support covers confirmed product defects under this policy.
Marketplace return notice
Marketplace returns, refunds, and buyer-protection periods are separate from the KOALA warranty and follow the platform’s own terms.
Need to check warranty eligibility?
Prepare your purchase proof, product model, and photos or video of the issue before contacting the team.