Privacy
KOALA Thailand respects the information submitted by customers, business buyers, resellers, and people requesting support through this website.
When you submit a form, we may receive your name, phone or LINE details, email, company information, inquiry details, order information, purchase date, product model, serial number (if available), and any evidence you choose to provide.
We use the information to answer product questions, contact you, prepare quotations, review partnership inquiries, record product registrations, check warranty eligibility, and provide requested after-sales support.
The website may use hosting, email delivery, and analytics providers where needed to operate the service. Only information relevant to each service is processed.
Consent to receive product updates and offers is separate from product registration, optional, and not preselected. Declining does not affect registration or warranty eligibility review. Contact us through the Contact page to change your preference.
Information is retained only as needed for replies, service, warranty, business operations, and applicable requirements, then deleted or de-identified where appropriate.
To ask a question, request a correction, or request a review of information previously submitted, contact KOALA Thailand through the Contact page with enough information for the team to identify your request.
If analytics or advertising tools are configured, we load them only after you accept. They help measure visits, form submissions, and clicks to official stores. You can decline and continue using the site, or change your choice using the link in the footer.
Last updated: September 2026
