KOALA KOALA

Warranty / Support

KOALA warranty and after-sales support

Warranty periods depend on the product and are organized under 2-year and 1-year limited warranty policies. Keep valid proof of purchase from an Official Store or authorized reseller.

Submit warranty request Contact support

1-Year Product Warranty

1-Year Limited Warranty for MAGIC BOT, BREEZE, and Risetime Umbrella

Review manufacturing-defect coverage, camera, fan, and umbrella-specific exclusions, plus the support process.

View 1-year warranty terms

Product Warranty

2-Year Limited Warranty for KOALA NOTE, NOTE PLUS, Docking Station, and all data cables

This policy covers KOALA NOTE, NOTE PLUS, MXD Cable, U PRO Cable, and Docking Station. Read the coverage, exclusions, and support process.

View warranty terms

All Product Coverage

Every KOALA product is assigned to a listed warranty policy

Select a product for its details, or open the warranty terms that apply to that model.

Warranty policy

  • Warranty periods depend on product model and type
  • KOALA NOTE, NOTE PLUS, Docking Station, and all KOALA data cable products include a 2-year limited warranty
  • KOALA MAGIC BOT, BREEZE, and Risetime Umbrella include a 1-year limited warranty
  • Please keep proof of purchase from an Official Store or authorized reseller

How to claim warranty

  1. 1. Contact admin
  2. 2. Send your order number
  3. 3. Send photos or videos of the issue
  4. 4. The team checks the case
  5. 5. Proceed according to warranty terms
Open service request form

Support FAQ

Common support questions

What should I do if my product has an issue?

Contact admin with your order number, photos or videos of the issue, and a short problem description.

Can I request a VAT invoice?

Please contact admin before or after purchase with your order details. Availability depends on the sales channel.

Can I request a receipt?

Yes. Contact admin with your order number and the required receipt information.

Is warranty available if I buy from another shop?

Products from a KOALA Official Store or authorized reseller are eligible under the applicable policy when supported by verifiable purchase proof.

How long does inspection take?

Timing depends on the issue and information received. The team will update you after initial inspection.

Buy from official channels for clear warranty coverage

Counterfeit products or products outside official channels may not be covered by KOALA Thailand warranty.

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