KOALA NOTE PRO
1-year base warranty; register within 14 days of delivery for 2 years total, subject to terms
Warranty / Support
KOALA warranty and after-sales support
Products have a 1-year base warranty. Eligible models can receive 2 years total with registration within 14 days of delivery, subject to verification and the original purchase terms. Keep valid proof of purchase from an Official Store or authorized reseller.
1-Year Product Warranty
1-Year Limited Warranty for MAGIC BOT, BREEZE, Pro Electric Umbrella, and Risetime Umbrella
Review manufacturing-defect coverage, camera, fan, and umbrella-specific exclusions, plus the support process.
Product Warranty
1-Year Base Warranty + Registration Extension for KOALA NOTE, NOTE PLUS, NOTE PRO, Docking Station, and all data cables
This policy covers KOALA NOTE, NOTE PLUS, NOTE PRO, MXD Cable, U PRO Cable, and Docking Station. Read the coverage, exclusions, and support process.
All Product Coverage
Every KOALA product is assigned to a listed warranty policy
Select a product for its details, or open the warranty terms that apply to that model.
KOALA NOTE
1-year base warranty; register within 14 days of delivery for 2 years total, subject to terms
KOALA NOTE PLUS
1-year base warranty; register within 14 days of delivery for 2 years total, subject to terms
KOALA MXD Cable
1-year base warranty; register within 14 days of delivery for 2 years total, subject to terms
KOALA U PRO Cable
1-year base warranty; register within 14 days of delivery for 2 years total, subject to terms
KOALA MAGIC BOT
1-year limited warranty, subject to terms
KOALA BREEZE
1-year limited warranty, subject to terms
KOALA Docking Station USB-C Hub 7-in-1
1-year base warranty; register within 14 days of delivery for 2 years total, subject to terms
KOALA Pro Electric Umbrella
1-year limited warranty, subject to terms
KOALA Risetime Umbrella
1-year limited warranty, subject to terms
Warranty policy
- Warranty periods depend on product model and type
- KOALA NOTE, NOTE PLUS, NOTE PRO, Docking Station, and all KOALA data cable products include a 1-year base warranty, extended to 2 years total with registration within 14 days of delivery
- KOALA MAGIC BOT, BREEZE, Pro Electric Umbrella, and Risetime Umbrella include a 1-year limited warranty
- Please keep proof of purchase from an Official Store or authorized reseller
How to claim warranty
- 1. Contact admin
- 2. Send your order number
- 3. Send photos or videos of the issue
- 4. The team checks the case
- 5. Proceed according to warranty terms
Support FAQ
Common support questions
What should I do if my product has an issue?
Contact admin with your order number, photos or videos of the issue, and a short problem description.
Can I request a VAT invoice?
Please contact admin before or after purchase with your order details. Availability depends on the sales channel.
Can I request a receipt?
Yes. Contact admin with your order number and the required receipt information.
Is warranty available if I buy from another shop?
Products from a KOALA Official Store or authorized reseller are eligible under the applicable policy when supported by verifiable purchase proof.
How long does inspection take?
Timing depends on the issue and information received. The team will update you after initial inspection.
Buy from official channels for clear warranty coverage
Counterfeit products or products outside official channels may not be covered by KOALA Thailand warranty.